Order Info

If you have questions regarding any of our products and services, you can email us 24 hours a day at info@E-Wedding Favors.com. 

We answer our phones!

For your protection, we suggest our customers use a shipping company that tracks your package, such as UPS or FedEx.  The ability to track your package will guarantee your return gets handled safely.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Customer Service Center.

In instances where a return or exchange is needed because of an error made by us, we will gladly pay the return shipping costs. We do not feel customers should have to pay for mistakes that aren't theirs.

When the error does not lie with us, the customer must then pay all costs related to return shipping. After inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the items, less the original shipping fee and/or less a 25% restocking fee.

Returns that are received in excess of 7 days from the original UPS delivery date, but within 30 days of delivery, shall be subject to a 25% restocking fee. Please note that not all returns will be accepted for credit; this will be evaluated on a case by case basis. Again, the "No Re-stocking Fee" offer applies only to returns or exchanges received by us within 7 days of the actual UPS delivery date. Any violation of the above condition voids the ?No Restocking Fee? offer.

Absolutely no returns or exchanges will be accepted after 30 days, calculated from the UPS delivery date.

Any personalized or edible items cannot be refunded once it has been shipped or personalized.  Any orders refused acceptance for delivery by customer without prior written notification will be subjected to 25% restocking fee.  All cancelled orders must have written confirmation via email that the order has been cancelled.

Customer may be charged a $25.00 additional handling fee for any refused or undeliverable shipment due to customer's incorrect address entered on the order form which must be reshipped.  Any shipment that needs to be reshipped will be charged for shipping again as it applies to the original order.

The expectant date of the merchandise may change, but you will be notified via email or telephone.  Please insert your "Event Date" or date you need the product by so that we may know the urgency of your order.

Free shipping is available for orders with a minimum purchase of $500 to be shipped by UPS ground only in the 48 contiguous United States. Alaska and Hawaii is excluded from this free ground shipping promotion. One per physical address only.

Free shipping discount will be reflected in the final checkout summary. Offer cannot be applied to previous or pending purchases. There will be no price adjustments on previous purchases.

Normal processing time will apply. Rush orders are not included for this promotion.

When a customer orders an item and receives the free shipping promotion, any or all items returned will be subjected to the original shipping charge; therefore the shipping portion will be charged to the customer minus the items being returned. Customers must still pay for any return shipping when applicable.

Orders that receive free shipping due to any Free Ship promotions may get charged for shipping charges if the customer returns any portion (or the entire order) of the purchase which causes total sales amount to fall below the required free ship rate ($500).

E-Wedding Favors reserves the right to deduct any portion of the Free Shipping charge that is going to be charged back to customer against the returned item. Therefore, refunded amount for returned item may not result in any actual refund if item is less than the standard rate for shipping and handling for the total re-adjusted amount of purchase.

This promotion is subject to change without written or prior notice.